Overview

Do you want a qualification that will distinguish you as a skilled professional in service management? Then ISO 20000: Information Technology Service Management Systems Foundation exam should pique your interest. This prestigious qualification is intended for individuals who need knowledge and skills in ISO 20000 standards to work in a service management environment. This certification is the first level of ISO 20000 certificates offered by PeopleCert and will thus greatly benefit you when taking advanced ISO programs such as the ISO 20000 professional exam.

This exam primarily assesses your understanding of the ISO 20000 standards and their requirements. However, this exam will assess your ability to plan, establish, implement, operate, monitor, maintain, and improve a service management system (SMS). By including this certificate on your resume, you will be able to successfully demonstrate to interested parties your knowledge and skills on service management systems and ISO 20000 standards.

Prerequisites

• The age of the learner must be 19 or above.
• The learner must have a basic understanding of Maths, English, and ICT.

Who Is This Course Designed For?

• It is aimed at individuals who want to get a grip on the ISO 20000 standard and its other prerequisites.

The Benefits of ISO 20000: Information Technology Service Management Systems Foundation Training

• Recognised accredited qualification
• Learn about the Service Management system
• Improve Service Management system
• Gain skills and knowledge
• Become a marketable candidate 

Jobs You Can Get with Your ISO 20000: Information Technology Service Management Systems Foundation Qualification

• Information Technology Manager 
• Information Technology Consultant 
• Information Technology Director 
• Project Manager
• Service Delivery Manager