Overview

The ITIL® Intermediate: Continual Service Improvement course focuses on the ways by which organizations and individuals can review products and services strategically and follow the stages of the IT Lifecycle. This course will guide on the ways to organize and execute strategy, design, transition, and operation. It is one of the certification levels within the ITIL Service Lifecycle. Access to tools and technology that support CSI and related activities will be given to the students. Individuals will also learn to evaluate critical success factors risks. The main features of this course will ensure and enable students to learn efficiently and effectively to maintain and sustain the products and services with the efficient resources available.

The ITIL® Intermediate: Continual Service Improvement course covers management and control of techniques and activities within the CSI phase. This course will use a scenario-based approach and teaches learners the core discipline of ITIL best practices. This course is awarded by Axelos. Achieving this course will make you a prominent professional among potential employers.

Prerequisites 

The course requires that learners have an understanding of the ITIL® Foundation course and want to progress further in the ITIL scheme.

Who Is This Course Designed For?

• The course is aimed at IT Manager, IT Audit Manager, IT Security Architect
• IT Finance Manager
• Service Portfolio Manager
• Availability Manager
• Individuals seeking to complete the ITIL Expert Certificate in IT Service Management

The Benefits of ITIL Intermediate: Continual Service Improvement (CSI) Training

• Gain an understanding of continual service improvement.
• Gain an understanding of continual service improvement.
• Learn continual service improvement processes.
• Understand how to organize for CSI.
• Gain an understanding of the principles of continual service improvement.
• Learn the CSI techniques and methods.
• Written and designed by the industry’s finest expert instructors with over 15 years of experience 
• Repeat and rewind all your lectures and enjoy a personalized learning experience 
• Gain access to quality video tutorials 
• Unlimited 12 months access from anywhere, anytime 
• Save time and money on travel 
• Learn at your convenience and leisure 
• Quizzes, tests mock exams, practice exams to ensure you are 100% ready 
• Eligible for TOTUM discount card 
• Free Career Support Service 
• 25% Discount on personal Statement and covering letter writing service 
• Free Access to Over 150 courses for 2 days (48 hours) 
• Free access to course before you purchase (For selected courses only)

Jobs You Can Get with Your ITIL Intermediate: Continual Service Improvement (CSI) Qualification

• Availability Manager
• Capacity Manager
• Supplier Relationship Manager
• IT Operations Manager) 
• IT Security Manager 
• Business Continuity Manager 
• Release Manager 
• Service Portfolio Manager  
• IT Security Architect