One of the ITIL® Service Capability modules is Operational Support and Analysis (OSA). It focuses on how OSA practises can be used to handle events, incidents, demands, issues, access, technological, IT operations, and applications. Individuals and organisations will learn how to handle the day-to-day operations of IT services, as well as how to incorporate the ITIL processes that will allow them to provide and support services to customers. OSA also considers people, partnerships, processes, and technologies to ensure that IT programmes are of good quality, cost-effective, and meet the needs of the company. 

Course Overview

The ITIL Intermediate Operational Support & Analysis course teaches you how to master the main ITIL processes needed to build a reliable IT infrastructure that can concentrate on meeting business goals. It will concentrate on the practical implementation of ITIL principles, organisational structure, roles, and OSA-related process activities.

IT professionals such as Configuration Managers, Availability Managers, System Software, Systems Support, IT Operations Managers, Network Control and Service, Database Administrators, Problem Managers, and Network Support will benefit from the Operational Support and Analysis certification. Individuals active in OSA processes and functions who need a deeper understanding of how these can lead to improving the quality of IT service support within an organisation will find it useful. Individuals who work in service-based business models and want to learn more about the ideas, roles, and processes that go into running a service.

3 Jobs You Can Get:

You are eligible to work in the following positions after you have completed the ITIL Intermediate Operational Support & Analysis OSA Transition. You will also be qualified for higher pay or promotion for work by ITIL certification.

• Network Support
• System Software
• Application Support

Below you can see how much amount you can get for the following positions in your organization.

• IT Operations Manager (average UK yearly salary: £45,830)
• IT Security Manager (average UK yearly salary: £50,201)
• Database Administrator (average UK yearly salary: £29,937)
• Configuration Manager (average UK yearly salary: £37,147)
• IT Project Manager (average UK yearly salary: £42,385)