One of the five ITIL® Service Lifecycle modules is Planning, Protection and Optimisation (PPO). It focuses on how to use PPO activities in the real world to improve capacity, availability, IT service continuity, information security, and demand management. The module teaches you how to use the ITIL Service Design processes to ensure that new and modified services, service management systems and software, technology architecture, processes and measurement systems, methods and metrics are built to meet customer needs and will only need minor changes once implemented.

Course Overview

The PPO course is designed to improve the awareness of the ITIL Service Design processes by organisations and individuals. It will help ensure that new and modified services, service management systems and software, technology architecture, processes and measurement systems, procedures and metrics are developed to meet customer needs and that once implemented, they can need no more change. This course is aimed at Security Managers, Security Administrators, Change Manager, Application Support, Network Support, Availability Manager and Individuals working in roles within service-based business models who want to enhance their knowledge of concepts, functions and processes related to service operation. You’ll learn:

• Plan key activities for the PPO processes
• Attain operational excellence by using the PPO processes
• Apply key metrics to evaluate PPO success
• Recognize the details that comprise each PPO process

Benefits

Get more valuable skills

Equip yourself with a highly-demanded certification.

Learn PPO best practice

Learn the best practice to deliver services that meet business needs.

Understand the processes

Get a valuable understanding of the ITIL Service Transition processes.

3 Jobs You Can Get:

The Planning, Protection and Optimization qualification would suit candidates in the following IT professions or areas:

• Capacity Manager
• Availability Manager
• Change Manager
• Security Administrator
• Applications Support
• IT Operations Manager
• Network Control and Operation
• Network Support
• Business Continuity Manager
• Security Manager
• Service Portfolio Manager
• Supplier Relationship Manager.

The ITIL® Intermediate Release, Control, Validation certification would also place you in a better position to negotiate a higher pay or a career advancement.

• • IT Operations Manager – (£46,171 per annum)
  • IT Security Manager -(£49,694 per annum)
  • Business Continuity Manager – (£44,563 per annum)
  • Release Manager  – (£39,983 per annum)

• Service Portfolio Manager – (£54,527 per annum)