Overview

The ITIL Intermediate Module- Service Operation will guide the learner to improve IT Service Management. Learners will gain an understanding of the operation process and the roles, responsibilities, risks, challenges and critical success factors that are attached to it. This is an important step in the lifecycle process and to make sure that the products and services provide efficient resources for the users. The main aim of this course is to help and teach individuals and organizations to efficiently manage the performance of products and services.

This course will also discuss the service operation activities and the interaction of activities with other lifecycle processes. Moreover, this course will guide the process to map the functions following the various roles and responsibilities. The scheme of this process uses a modular approach to the ITIL framework. It has a series of qualifications. The structure of this course provides opportunities for different disciplines in areas of ITIL. This course is awarded by Axelos. This will make your CV and you professional among the potential buyers. After completing this course, you will be given an internationally recognized certificate.

Prerequisites

• Understanding of ITIL Foundation Course

Who Is This Course Designed For?

• Security managers
• Security Administrators
• Service Desk
• Network Support
• Individuals working in service-based business models

The Benefits of ITIL Intermediate Service Operation (SO) Training

• Gain an understanding of service operation
• Learning of service operation process
• Learn how to organize for service operation functions
• Learn to implement service operations
• Learn principle and purposes of service operation
• Free access to over 150 courses for 48 hours
• Self-paced course
• Eligible for TOTUM Discount card
• Free Career Support Services

Jobs You Can Get with Your ITIL Intermediate Service Operation (SO) Qualification

• IT Operations Manager
• IT Security Manager
• Database Administrator
• Release manager
• IT Project Manager